Delivery Information2021-06-17T14:37:56+01:00


Delivery Information

1. Introduction

1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.

1.2 This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.

2.    Free delivery

2.1 We offer a range of packing and delivery costs to all mainland UK addresses based on the total order value as set out in section 5 below.

2.2 Surcharges will be applicable on all courier (ParcelForce) deliveries outside mainland UK.  For courier purposes, the following destinations are considered as outside mainland UK: Scottish Highlands, Northern Ireland, Southern Ireland, Channel Islands, Isle of Wight, Isle of Man, Scilly Isles.  The postcodes that fall within these area’s are: All IV, HS, KW and ZE.  PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, All BT, IM, TR21-25.  Please call or email us for a quote on delivery if your postcode falls into one of these. Additional surcharges may be applicable for postcodes starting with AB depending upon the courier

2.3 All other orders will be subject to delivery charges as detailed in Section 5.

3.    Geographical limitations

3.1 We will usually be able to deliver to mainland UK addresses. Additional delivery charges will apply for the following countries and territories:  Scotland, Wales and Northern Ireland.

3.2 We may from time to time agree to delivery products to other countries and territories.

4.    Delivery methods and periods

4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a) if your delivery address is on the United Kingdom mainland, the typical period for delivery of products by this method is 2-3 working days.  We will endeavour to despatch your order to arrive on or about the delivery date as advised in our order confirmation.

(b) Deliveries are made between 8am and 6pm Monday to Friday, unless an alternative or premium service has been selected (excluding Bank Holidays) and will require a signature.

(c) The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

(d) We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

5.    Delivery charges

5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

5.2 Our delivery charges are as follows:

        (a) Orders between GBP 01 and 59.99 GBP, post and packing charges will be GBP 4.95     

(b) Orders between GBP 60.00 and GBP 139.99 post and packing charges will be GBP 9.20

(c) Orders between GBP 140.00 and GBP 219.99 post and packing charges will be GBP 19.00

(d) Orders between GBP 220.00 and GBP 399.99 post and packing charges will be GBP 29.00  

(e) Orders over GBP 400.00 post and packing charge will be GBP 75.00

5.3 mainland UK addresses only (refer 2,ii above for zones attracting surcharges)

5.4 Alternative delivery charges will depend upon any special delivery method you may select, the location of the delivery address, and the size and weight of the products in your order and form an additional cost.

5.5 Play table orders are excuded from 5.2. Delivery/collection arrangements for Play table orders should be discussed at point of sale. If required, a quotation for the additional cost of preparing the play table to be palletised and shipped by a reputable pallet shipping company can be obtained.

5.6 We reserve the right to offer special promotional delivery charges.  Any seasonal or special reduced delivery rates will be advertised prominently on our website.

6.    Delivery tracking

6.1 Delivery tracking is available in respect of all orders for our products.

6.2 To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider’s website here: for smaller items and  or for larger items.

6.3 If you have provided us with a mobile number you will receive FREE SMS texts updating you on your delivery and options to change your delivery.  These options include delivery to a local post office for smaller items or neighbours address for both small and larger items.

7.    Receipt and signature

7.1 All deliveries must be received in person at the delivery address, and a signature must be provided.

7.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

8.    Additional deliveries

8.1 If an initial delivery attempt is unsuccessful, our delivery service Parcelforce will leave a note advising

(a) A re-delivery date

(b) That your toys have been left with a neighbour

(c) Your toys are awaiting collection at the local Post Office

9.    Collection

9.1 If your products remain undelivered despite our delivery service provider making at least one attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

10.    Delivery problems

10.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a) you provided the wrong address for delivery;

(b) there is a mistake in the address for delivery that was provided;

(c) the address for delivery is not reasonably accessible;

(d) the address for delivery cannot safely be accessed;

(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

November 2018_v5

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“My family and I first came across Grovely Wood and met Tricia and Emily at Blenheim’s Country File Live 2016. Our daughters were immediately transfixed by all the beautiful things on offer at the stall, and, having recently become godparents, we chose a Cow Barn and personalised pony (to match her mother’s childhood pony) for our goddaughter’s Christening present. We have been adding to her GW collection ever since, and each time the gifts are exquisitely made, beautifully packed and totally adored by their recipient (including a 4×4 Grover, horse trailer and another personalised pony). Emily was so helpful and quick to respond, and our order arrived very promptly and safely. They are always willing to go the extra mile to accommodate our demands! It’s our daughters’ turn next for some GW treats. Thank you Emily!

Sarah and Max , Purchased a Cow Barn, 2x personalised pony, Land Grover and Horse trailer

My daughters first saw the Grovely Wood stand in Badminton, it was love at first sight! A stop at the stand is still a Badminton must.

What fantastic beautifully crafted toys! They have been well-played with by both my girls and my pony mad nieces, and the still look like new. Solid and robust they are created to be heir loom pieces.
The Girls have collected many pieces.

The beauty is you can keep adding bits and bobs, With each piece personalised if required.

Tricia and Emily are prompt with their communication and delivery, and lovely to deal with.

Thank you both.

Jane , Purchased a playtable and accessories

Thank you so very much for all of your hard work; he is absolutely amazing and you have captured him so well. I can’t believe how beautiful he is!!!

The box and his wrapping are also really lovely and finish off everything so perfectly.

Olivia will be so pleased!

Lucy , Purchased a keepsake horse

It was lovely meeting you yesterday and thank you so much for driving the distance to deliver the table – much appreciated!

The table is just wonderful and exactly what I had envisaged. It also fits beautifully and the whole thing together looks amazing! I am extremely happy with the outcome and cannot thank you enough – the children will just love playing with it – I can’t wait to see their faces!

Once again, very many thanks for producing such a masterpiece!

Best Wishes,

Caroline RDA , Purchased a playtable and accessories

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